Discover more in our FAQs
If you have a specific question about our products or company, you may find it in our FAQs below, alternatively contact us here.
What is a Food for Special Medical Purposes (FSMP)?
What is a Food for Special Medical Purposes (FSMP)?
A food for special medical purposes (FSMP) is a category of food specifically designed to meet the nutritional needs of people with certain medical conditions and are intended to be used under medical supervision.
In simple terms: FSMPs are specially formulated products for people who cannot get the nutrition they need from a normal diet due to illness, disorder, or medical condition.
Our HyFIBER product is currently the only FSMP we sell.
Please contact us if you are unsure whether one of our products is right for you.
Why do I need fibre in my diet?
Why do I need fibre in my diet?
Fibre is one of those nutrients that quietly does a lot of heavy lifting. You don’t need it for calories or energy, but your body relies on it for how your digestive system, and even parts of your metabolism, function.
In simple terms, fibre is the part of plant foods your body can’t fully digest. Instead of being broken down, it moves through your system and supports several key processes such as normal digestion, healthy gut bacteria, balanced blood sugar and lowering “bad” cholesterol to name a few.
What is a prebiotic?
What is a prebiotic?
A prebiotic is a type of dietary fibre that your body can’t digest but your gut bacteria can. In other words, it’s food for the beneficial microbes living in your digestive system.
How many shots of HyFIBER should I take?
How many shots of HyFIBER should I take?
It is recommended that the addition of HyFIBER to the diet should be gradually increased to meet individual requirements. Start with 30ml per day for one week and increase to 60ml a day in split doses if required.
If you are taking bowel medication this may need to be adjusted as the dose of HyFIBER is increased. Please always consult your healthcare professional before taking HyFIBER.
What does HyFIBER taste like?
What does HyFIBER taste like?
HyFIBER has a mild citrus flavour that tastes great on its own or mixed into your favourite foods and drinks.
How many Banatrol Plus sachets should I take?
How many Banatrol Plus sachets should I take?
Most people find that two to three sachets a day taken at intervals works well to help relieve their symptoms, but everyone is different and the effects will depend on many factors including the cause of your loose stools. You may experience results immediately, or it may take a bit longer for you.
The key is consistency, and we recommend taking Banatrol Plus for up to two weeks to see a benefit. If you notice an improvement in this time, Banatrol Plus may be taken daily to help keep your gut balanced.
What if I don’t like the taste of banana?
What if I don’t like the taste of banana?
Whilst a lot of people enjoy the banana taste of Banatrol Plus, we understand that for some, it may not be to their liking. The great news is that Banatrol Plus can be easily mixed into your favourite foods or drinks which we find helps to mask the flavour well.
If HyFIBER and Banatrol Plus both contain fibre, how are they different?
If HyFIBER and Banatrol Plus both contain fibre, how are they different?
Great question! Whilst both products contain soluble fibre, these fibres work differently in the gut to help in different ways. The fibres in HyFIBER have been selected for their gut boosting properties to help gently encourage sluggish bowels; whilst the fibre found in Banatrol Plus acts like a sponge, helping to absorb excess water and quickly firm up loose stools.
Do your products contain allergens?
Do your products contain allergens?
You can find the full ingredients list and composition of our products on the product pages. Banatrol Plus contains lactose so is not suitable for vegans, but both Banatrol Plus and HyFIBER are gluten free, suitable for vegetarians and Halal certified.
Are your products suitable for children?
Are your products suitable for children?
Fibre is important for children’s gut health as well as adults, which is why both Banatrol Plus and HyBIBER are suitable for use in children. Banatrol Plus is suitable for children aged 4+ and HyFIBER is suitable for children aged 3+
Can I recycle my packaging?
Can I recycle my packaging?
Absolutely, and please do. You can find out more about our recycling guidelines here
If you have any questions relating to symptoms or a specific medical condition, please consult your healthcare professional.



