Shop policy

Product Information
We always strive to accurately describe all our products. Due to variations in screen displays, colours may vary slightly from what you see online but the contents of the products remain entirely as described and all our products are produced to comply with regulatory standards.

Pricing & Payment
All prices are listed in the applicable currency and include VAT where required. Payment must be made in full at checkout via accepted payment methods. Orders will not be processed until payment is confirmed.

Shipping Policy
Orders are typically processed within 1–2 business days. During peak periods, processing times may be longer, but we will always inform you at checkout. 

We offer standard shipping via Royal Mail first class. Estimated delivery times are

• UK: 2–5 business days
  

Please note these are estimates and not guaranteed delivery times.

Please note, if ordering more than one product, they may be sent in separate boxes, but standard estimated shipping times apply.

Shipping Costs
Shipping costs are calculated at checkout based on destination and selected shipping method.

Lost or Delayed Shipments
We are not responsible for delays caused by carriers or incorrect shipping information provided by the customer. If your package is lost, please contact us and we will assist in filing a claim with the carrier.

Eligibility for Returns
We accept returns on unopened products within 14 days of delivery. To be eligible:

• Items must be in original condition and packaging
• Proof of purchase is required

Due to hygiene and quality control, we cannot accept returns on opened or used products

Return Process
To initiate a return, contact us at orders@nutrinovo.com within 14 days of receiving your order. Please include your order number within your email so that we can easily process your return.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved:

• Refunds will be issued to the original payment method within 5–10 business days
• Original shipping costs are non-refundable (unless the return is due to our error)

Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at orders@nutrinovo.com within 48 hours of delivery with photos and order details. We will arrange a replacement or refund at no additional cost.

Order Cancellations
Orders may be canceled within 24 hours of purchase if they have not yet been processed. After this window, cancellations cannot be guaranteed.

Contact Information
For any questions regarding your order or this policy, please contact our customer service team via email orders@nutrinovo.com

Policy Updates
We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting on our website and account holders will be notified.